Model: Samsung J500F
Baseband: J500FXXU1BPF2 (Portugal)
Greetings to everyone.
My samsung j5 has a bug with the lock screen, which seems never ocurred with someone else.
It started when after i updated to Android Marshmallow after OTA updates and then i made a factory reset. After that i tried to put a Pin in lockscreen and after the pin was confirmed i locked the phone. When after a while i hit the button to turn the screen on it didnt asked the pin. In fact when i tried to change the pin in security settings it asked me a pin which wasn't the same that i put before.
To trying to solve this i though of doing a new factory reset, so i had to go to mysamsung.com to unlock the phone via remote controls and then i succefully reseted the phone.
The problem is that in the middle i forgot that and tried to do root but something went bad and i did lost the warranty but root didn't work. So a days after I tried to put a pass code and again the same error, this time asking for a password that didn't match mine.
I did some troubleshot:
-after Putting another pin the phone sends me to the previous page (security page) and instead of "pin" method to unlock screen it says "swip finger"
-it happens with passcode and pattern code too but when pattern code is choosed if i go to change it it firstly shows a pattern change screens but in a sec it dissapear being possible to put a new one and have the same bug
-I downloaded and installed a stock rom to my baseband and model (android 6.0 but my phone came with 5.1) and the error still exist.
-samsung support said to use smart switch initialization service but it says that my device doesn't support.
Notes: I didn't want to install a custom rom cause i like the samsung style.
Like i said: warranty is now voided (knox 0x1 (2)).
Any help would be apreciated.
Ps: I will provide screenshots and more info if needed.
Baseband: J500FXXU1BPF2 (Portugal)
Greetings to everyone.
My samsung j5 has a bug with the lock screen, which seems never ocurred with someone else.
It started when after i updated to Android Marshmallow after OTA updates and then i made a factory reset. After that i tried to put a Pin in lockscreen and after the pin was confirmed i locked the phone. When after a while i hit the button to turn the screen on it didnt asked the pin. In fact when i tried to change the pin in security settings it asked me a pin which wasn't the same that i put before.
To trying to solve this i though of doing a new factory reset, so i had to go to mysamsung.com to unlock the phone via remote controls and then i succefully reseted the phone.
The problem is that in the middle i forgot that and tried to do root but something went bad and i did lost the warranty but root didn't work. So a days after I tried to put a pass code and again the same error, this time asking for a password that didn't match mine.
I did some troubleshot:
-after Putting another pin the phone sends me to the previous page (security page) and instead of "pin" method to unlock screen it says "swip finger"
-it happens with passcode and pattern code too but when pattern code is choosed if i go to change it it firstly shows a pattern change screens but in a sec it dissapear being possible to put a new one and have the same bug
-I downloaded and installed a stock rom to my baseband and model (android 6.0 but my phone came with 5.1) and the error still exist.
-samsung support said to use smart switch initialization service but it says that my device doesn't support.
Notes: I didn't want to install a custom rom cause i like the samsung style.
Like i said: warranty is now voided (knox 0x1 (2)).
Any help would be apreciated.
Ps: I will provide screenshots and more info if needed.
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