Well, I had to make a claim with HTC Uh-Oh for my m9. I got it today and went to the ATT Unlock portal to request an unlock code.
After entering the IMEI, etc. the message that came back says:
"This device isn't eligible to be unlocked now because all of the installment payments have not been paid.
Log in to your account to check your payoff information and pay the installments online.
You can submit a new request 24 hours after you make the payment."
WTH? HTC told me that the replacement device would not be under any contractual obligation, but clearly it still is.
I chatted with them this morning and they confirmed that the device was refurbished and previously owned (although it looks 100% brand new). They told me to send my broken one back in per the Uh-Oh process, and once it arrives back to them to contact them and they will have supposedly 'escalated' my issue.
Obviously, I want a device that is fully paid off (like my original device was). I don't want to worry about the device being blacklisted if the original owner decides to default on their payments.
Has anyone else had this issue with an Uh-Oh replacement device? It can be hard to tell if the device is still under contract with a basic IMEI check; they won't tell you if the device is financed, only if it isn't [currently] blacklisted. Requesting an unlock from ATT or the Verizon Recycling program will tell you if the device is financed, however.
After entering the IMEI, etc. the message that came back says:
"This device isn't eligible to be unlocked now because all of the installment payments have not been paid.
Log in to your account to check your payoff information and pay the installments online.
You can submit a new request 24 hours after you make the payment."
WTH? HTC told me that the replacement device would not be under any contractual obligation, but clearly it still is.
I chatted with them this morning and they confirmed that the device was refurbished and previously owned (although it looks 100% brand new). They told me to send my broken one back in per the Uh-Oh process, and once it arrives back to them to contact them and they will have supposedly 'escalated' my issue.
Obviously, I want a device that is fully paid off (like my original device was). I don't want to worry about the device being blacklisted if the original owner decides to default on their payments.
Has anyone else had this issue with an Uh-Oh replacement device? It can be hard to tell if the device is still under contract with a basic IMEI check; they won't tell you if the device is financed, only if it isn't [currently] blacklisted. Requesting an unlock from ATT or the Verizon Recycling program will tell you if the device is financed, however.
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